Support

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  Docs
  • girish  

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  If you are interested in contributing to the docs, please feel free to open a PR at https://git.cloudron.io/cloudron/docs . If you have an issue creating a fork, please let us know (the spam control blocks forks). Instructions on how to preview the docs are in the README.
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  SOLVED Backup failing with "copy code: 1, signal: null": "cannot create hard link" "operation not permitted"
  backups • • d19dotca  

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  @girish that’s perfect, great detective work! Thanks Girish for working to solve that. I really appreciate it. I’ll keep an eye on it in my server you patched and see if the issue comes back. Thanks again!
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  Terminal Garbled/Unusable - Win10 Firefox (latest)
  terminal • • robi  

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  @mehdi It's on all of the apps. I have to switch to another browser to see what I'm doing. I can type out commands just fine but output is all garbled. The file manager also doesn't display contents of files when clicked on. blank screen. Probably related.
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  CPU usage breakdown?
  graphs cpu • • ruihildt  

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  Not sure if Ubuntu 20.04 will change anything here, this seems to be a pretty normal thing since a long time for linux distros. Also this may not indicate that you need more main memory or so, it might simply mean that the process of discarding and finding those resources takes long on your system. Thus my concern about system I/O speeds. Which VPS provider are you currently using and is this an SSD system?
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  Upgrades of stopped Apps
  • robi  

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  @nebulon My pleasure, one of my superpowers.
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  Need Help with the SMTP settings
  email thunderbird ssl port • • aqhil04  

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  I see. Maybe that's because mailtrain adds unsubscribe headers in the email header etc. I don't really know of any other bulk mailer software. Are you able to contact the support of turbo mailer and ask them if they support STARTLS at all?
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  SOLVED Does Cloudron support Remote SQL
  • Lonk  

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  @scooke Yes yes, that's how it's supposed to work, correct. It doesn't work that way with Wordpress Multisite. You change the domain on Cloudron and the whole app breaks. I'll be fixing that in a future update to the Wordpress Unmanaged App package tho since that's the app I really want to work on. ️
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  How does restoring apps actually work?
  • Lonk  

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  @mehdi That’s exactly what I’m going to do. Thanks for pointing me in the right direction. I will do a merge request post 6.0 for first-class official Multisite support; I’ve got a list of 4 things to change to support Multisite now - I’m hoping I can get them all done in 2021! ️
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  If I disable the mail config for all of my domains, does the service get disabled?
  mail • • Lonk  

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  @nebulon That's not to say that I don't think Cloudron shouldn't receive webhooks for other reasons. I'm surprised you aren't using them for your multi-cloudron dashboard actually (to update the status of "subcontainers" from all servers instantly).
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  Possible to remove the "my" subdomain for the dashboard
  • Lonk  

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  I gotcha, I'll post again about it next year to see if there's interest. It's cool that the mail server's "my" was made optional. I'm glad you're open to revisiting this later because, maybe I'll have gotten so use to it by then that I won't even request it again.
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  SOLVED Why is my backup drive full?
  backups backup • • jdaviescoates  

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  In the end I just bit the bullet and doubled the size of my backup disk! Still slightly confused/ bemused by all the strange random space errors I was getting though!
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  SOLVED Can I install Cloudron locally and still use my same license as the one running in the cloud
  licensing • • Lonk  

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  @nebulon Oh, I have no intention of moving from the cloud and have no reason to run it at home. It would just make my development flow for the OpenVPN Client app I'm working on faster since it'd be localhost (my everyday work laptop). But, like I said, due to the way you guys designed cloudron build and cloudron update, it's actually pretty fast even in the cloud. One of my favorite aspects about your platform so far - ease of development. So I'll just keep doing that...well, I guess I could keep switching it back and forth, developing locally and then seeing how it performs in the cloud after the app is finished. I don't use Cloudron for anything production related right now, I'm just happily building apps to see how far we can take this platform.
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  Ubuntu Reboot to install updates left some Apps not responding
  • marcusquinn  

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  @jdaviescoates said in Ubuntu Reboot to install updates left some Apps not responding: It is even possible for them to show as Not responding in the Dashboard but for them to actually be running? Yes. The 'Not responding' is simply based on a periodic health check. This can fail because of two reasons: a) some internal bug that is causing cron job to check health not firing. and b) the health check route of app returns a non-2xx http code. this can happen if your app is totally "protected" like say an auth screen on the main page with a 401/403 status. In the above two cases, the app itself is actually running and can be accessed from the browser but the dashboard will say 'not responding'. a) is a bug and b) is more of a Cloudron limitation, I think (this happens often in LAMP apps).
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  Event Log cannot search for "delivered"
  • robi  

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  This seems more like a bug, thanks for reporting. I opened https://git.cloudron.io/cloudron/box/-/issues/740 . Will move it to support section as well.
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  SOLVED A Question About Domains, Subdomains, Email, and DNS
  domains • • jordanurbs  

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  @jordanurbs said in A Question About Domains, Subdomains, Email, and DNS: . Some apparently don't allow the * symbol for a wildcard domain You can also use the manual dns provider. With that, you just have to add the DNS entry manually before you install an app. The UI will remind you to add a DNS entry.
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  SOLVED Switching to a fork of an app
  • jordanurbs  

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  @girish You just saved me a lot of time and headache, thank you!
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  PTR settings incorrect after switching VPS provider
  email ptr • • christiaan  

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  On GCE, you cannot send email directly from the server. They block outbound port 25. See https://cloud.google.com/compute/docs/tutorials/sending-mail/ . This means you have to set a mail relay for the server to send email. When you set an email relay, the PTR setup is not required. So, the correct fix for your problem is to setup a relay and ignore the PTR warning for now.
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  SOLVED Nextcloud says 5.3GB used, Cloudron says Nextcloud is 19.16GB, why?
  nextcloud disk usage disk space disks • • jdaviescoates  

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  @jdaviescoates said in Nextcloud says 5.3GB used, Cloudron says Nextcloud is 19.16GB, why?: That's "just" a difference of 2.66GB (which I guess could mostly be just Nextcloud files themselves) So, assuming that is mostly just Nextcloud files themselves (I may do a clean install at some point just to see how big that is), I think this can be marked as solved.
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  SOLVED NEW UPDATE pulls other app backup...WHAT is going ON?
  • johnbolt  

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  OK, that wasn't the issue. We have an issue with the Cloudron 5.6.1 release that http://ip will serve up a random app. This is because we ended up removing 'default_server' and the nginx behavior is to serve up the first server it finds. Not the end of the world, but not nice. This issue has been fixed now. I thought the above was the reason you were getting served up some other app when you put an app in repair mode. I tested it now, but this is not the case. If you can duplicate this and let me know, I would like to have a look.
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  SOLVED Disk almost full since external backup (Ubuntu / Swap)
  backups backblaze cleanup-backups • • meaculpa  

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  I can confirm that, now that the lifecycle settings are correct, backups get physically deleted from B2.