Cloudron makes it easy to run web apps like WordPress, Nextcloud, GitLab on your server. Find out more or install now.


Skip to content

Support

Get help for your Cloudron

2.5k Topics 17.6k Posts
  • Docs

    Pinned Moved
    16
    2 Votes
    16 Posts
    2k Views
    J

    @girish Thank you -- can't believe I missed that, I apologize.

  • 1 Votes
    11 Posts
    66 Views
    V

    I didn't uncover the cause, but I believe it was related to the VM running out of disk space. I wound up reinstalling.

    I let a large upload job run unattended and wound up completely filling the drive on the VM running Cloudron. I then cleared about 100 GB, rebooted for good measure, resized the partition using parted, expanded the filesystem, rebooted again, and let it run normally for a few days. That's when I noticed I couldn't install any new apps. I suspect that either the partition / filesystem resize or the disk being full broke something internally.

    In hindsight I wish I had taken the time to dig into the logs a little more and see what was happening. But this is likely a direct result of my unusual environment fault.

  • Problems with NextCloud (sdb1 - sda1)

    3
    0 Votes
    3 Posts
    14 Views
    L

    Thank you for the feedback,
    If I understood correctly, when you move the app into the volume, all the files are on the additional volume.

    When I go to nextcloud -> System, I see the disk of my vps (sda1) and my volume (sdb1), I thought that I would only see sdb1 since nextcloud is moved in the volume (maybe I am wrong )

    Also, is it normal that nextcloud integrity is not enabled? Because it shows me errors.

  • Restoring queued

    Unsolved
    3
    1 Votes
    3 Posts
    18 Views
    L

    I have already restarted the restore

  • 1 Votes
    2 Posts
    11 Views
    girishG

    @gog122 you can login at https://console.cloudron.io/#/login and cancel it there.

  • Error loading fsmetadata.json during restore

    Unsolved
    6
    1 Votes
    6 Posts
    35 Views
    girishG

    @shan can you check if that fsmetadata.json has proper json content ?

  • Import 5gb sql file into MYSQL database

    Solved
    21
    1 Votes
    21 Posts
    334 Views
    girishG

    This was sorted out in support.

  • 0 Votes
    18 Posts
    883 Views
    rmdesR

    @nebulon I hit many road blocks indeed, but managed to move quite well forward
    now i'm at the part of the npm rebuild and I can't do the db-migrate because I don't see any npm install being done that provides db-migrate within nodes_modules/.bin folder

    I have documented the changes I had to do in the different install files to get it working, i can share this to the support email if you're interested

  • General backup error from one custom app

    Unsolved
    12
    1 Votes
    12 Posts
    58 Views
    J

    @nebulon I don't really know the S3 system they used

  • 0 Votes
    3 Posts
    14 Views
    necrevistonnezrN

    Thanks for the hint - trying that I got a more meaningful error notice. It was one of the ipdeny urls (IPv6 list for North Korea) that resulted in an empty HTML file, throwing off the ipfile format.

  • 1 Votes
    2 Posts
    9 Views
    girishG

    @im-fabian does using the psql command directly work? That will help us debug if this is mistake in postgres credentials or some pgadmin issue.

  • 1 Votes
    2 Posts
    32 Views
    girishG

    @Vortexapps this seems to be VM/deployment related. You have to tell us more about your setup / network for us to help further. nginx is running as you see in the troubleshooting output, so you have to check why it's not reachable by ip on port 443.

  • 1 Votes
    3 Posts
    37 Views
    girishG

    @Supaiku does the Cloudron server have desktop environment installed (and maybe you have firefox as well) ?

  • App Link Bug

    Solved
    7
    2 Votes
    7 Posts
    101 Views
    girishG

    @Dave-Swift 7.7.2 is in the CI. So, in a day or two.

  • Restore custom app from backup on new server

    Solved
    5
    1 Votes
    5 Posts
    47 Views
    girishG

    @ekevu123 good idea!

  • 1 Votes
    4 Posts
    22 Views
    rmdesR

    @girish Yup I posted it here, really for search results in case other people come up with the same issue !
    it can be marked as solved !

  • IPv6-only install on server (Hetzner)

    Solved
    5
    1 Votes
    5 Posts
    52 Views
    girishG

    I remember now. We have this issue with the DNS server (unbound) we use which doesn't work properly with just IPv6 with our configuration. We are working on getting away from unbound altogether because of various other issues, so will get to do this after that.

  • TLS Cert Issue

    Solved
    6
    1 Votes
    6 Posts
    59 Views
    S

    I apologize, I've been really busy. Ended up just being a combination of me setting conflicting DNS records and issues with Let's Encrypt ACME verification. I fixed both and everything is working properly now.

  • Nextcloud and volumes: Backup

    Solved
    3
    1 Votes
    3 Posts
    75 Views
    nottheendN

    Great! Thank you so much for the detailed and helpful answer 🙏

  • Updates not found on the instance ?

    Solved
    3
    1 Votes
    3 Posts
    42 Views
    J

    I can confirm.Thank you!