Cloudron makes it easy to run web apps like WordPress, Nextcloud, GitLab on your server. Find out more or install now.


Skip to content

Support

Get help for your Cloudron

2.6k Topics 18.1k Posts
  • Joplin Installing - Cleaning up old install

    Unsolved
    7
    0 Votes
    7 Posts
    347 Views
    nebulonN

    @JOduMonT it is only a daemon, but sometimes containers are recreated, images are managed and so forth which may use up a lot of server resources temporarily, especially if disk I/O is slow.

    To give some reference here, we are talking about the code section from https://git.cloudron.io/cloudron/box/-/blob/master/src/apptask.js#L318 to https://git.cloudron.io/cloudron/box/-/blob/master/src/apptask.js#L340 so something is slow on your system in that area. Not sure how much tinkering you want to do for debugging, but you could stray in some console.log()s there to narrow down the issue. I can also help here, if you enable remote SSH support and send us a mail with your dashboard domain to support@cloudron.io

  • LAN Question

    Solved
    3
    0 Votes
    3 Posts
    254 Views
    R

    @nebulon Hi!

    Yea, everything is working great when hitting the server from outside my network. Your hosts file suggestion is a good one and is something I've done before. I'll dig into that. I seem to remember coming across a bit more of a graceful solution that handles internal/external requests. Thanks for jogging my memory!

  • "Cloudron Error" in dashboard UI

    Unsolved
    8
    0 Votes
    8 Posts
    324 Views
    AizatA

    @girish OK!
    Also saw a backup failed notification too for the first time ever, yesterday. I'm really not sure what's happening.
    I've written to support and let's get on from there. Thanks 🙂

  • User can't login to email

    Solved
    15
    0 Votes
    15 Posts
    697 Views
    M

    @scooke Hi, sorry for the delay.

    Yeah, @girish was able to solve the problem, which was not a technical one, as usually is the case with these things, heh.

    The email she uses is an alias, and not <username>@<mydomain>, and she hadn't used it in a while. We're both pretty sure she used to be able to log in with either username only (no '@domain'), or with her aliased email <alias>@<mydomain>, but it seems we're both wrong on this.

    So I tried to log into her email with <username>@<mydomain> and, lo and behold, it worked.

    She doesn't use this email at all, so I'm talking to her and seeing if we change her username, since there's only a few apps and email will be the most important one from now on.

    Thanks everyone for the help!

  • No Web Address

    Unsolved
    2
    0 Votes
    2 Posts
    148 Views
    nebulonN

    Right after installation, the Cloudron will show the setup wizard to add a Domain on the raw IP, so this is to be expected. During that setup flow you can configure a domain with a DNS provider backend and it will further obtain a valid SSL certificate for your my.domain.com which you will configure.

  • 0 Votes
    9 Posts
    1k Views
    calenoC

    @girish No I've not patched manually, I have assumed 😛 sorry
    I assumed the latest update was with the CNAME/A-record fix was live.

    The thing was that my home server has been offline for a while and when I started it up it updated to from v7.0.4 to v7.1.3 then v7.1.3 to v7.1.4.

    After that the DNS propagation didnt work any longer, as it had done before.

  • Gandi API Key?

    Solved
    2
    1 Votes
    2 Posts
    328 Views
    girishG

    @LoudLemur

    User Settings -> Account and security:

    3e077cae-ab07-4405-9c6e-e319aa9e5dcc-image.png

    Then, it's in the Security section under API key.

    67c17fe7-6e19-443c-aa3f-ea2740a45b44-image.png

  • Volumes and Backup

    10
    0 Votes
    10 Posts
    825 Views
    M

    @girish This makes a ton of sense, although I'm not quite sure if I'm doing it right. Under what you linked to, the section should be under the Resources tab, although I think it's moved to the Storage tab (no problems with that, I just wanted to make sure I'm handling it correctly).

    2dfb1d41-c351-4f45-8352-99a9505b43d2-image.png

    99f01fc2-bf27-42bb-8de1-dc11eaff4e2b-image.png

    The part that's a little confusing is how 'App Data' and Volumes tie together in storage (now it seems this may be resolved as you said, since your working on Volume updating at some point in the future).

    Anyways, App Data says to mount an external EXT4 disk, which I assume is done with the 'Mounts' interface right below it. However, the mount says that you are mounting 'Volumes'.

    The documentation says 'App Data' is backed up. However, the documentation also says that 'Volumes' are not backed up. So that does leave me a little perplexed as to whether the data will be backed up or not. I think according to your comment, that it will be backed up (because you did say it would no matter where it is on the server). But I just thought I'd check 🙂

    In any case, thanks for your help, and hope you have an awesome rest of your week.

  • Backup failed "crashed/stopped"

    Unsolved
    5
    0 Votes
    5 Posts
    302 Views
    girishG

    @gobenizzle This only means that the backup task was "interrupted" when a backup was in progress. The code assumes that if a backup got arbitrary interrupted (i.e not via the stop button), it is because the box code crashed. That assumption is true most of the time but you probably ran out of disk space and rebooted etc which killed the backup task.

    Nothing to worry. If you trigger a new backup, it will go away.

  • Etherpad DNS error on install

    Unsolved
    5
    0 Votes
    5 Posts
    299 Views
    girishG

    @seeker ok, let us know if it works out (or not).

  • [FAILED] Failed to start Unbound DNS Resolver.

    Solved
    3
    0 Votes
    3 Posts
    1k Views
    nebulonN

    @gobenizzle see the unbound section of https://docs.cloudron.io/troubleshooting/#recovery-after-disk-full in case you hit the disk space issue.

  • Mailing Lists not really working

    Solved
    6
    0 Votes
    6 Posts
    363 Views
    chetbakerC

    @girish Thanks about that. That was the fix. Fastmail already whitelist it the domain and we are ready to go. Thanks!

  • 0 Votes
    5 Posts
    204 Views
    nebulonN

    @humptydumpty thanks for the hint. I have update the blog post accordingly.

    Regarding the Ubuntu installation, you can already set the server name to the intended dashboard domain and for the username, just use ubuntu or anything besides cloudron-* or yellowtent, to avoid conflict and confusion later.

  • I believe I'm having issues with DNS

    9
    0 Votes
    9 Posts
    474 Views
    girishG

    @Mastadamus From the earlier screenshot you posted, the issue seems to be "Could not establish chain of trust". So, I would investigate that angle (which is DNSSEC related)

  • 0 Votes
    2 Posts
    376 Views
    humptydumptyH

    @LoudLemur AFAIK, you need a new premium license for each server you want to run more than two apps on. The "premium" isn't for the "account" on Cloudron.io, it's for that specific server/vps. I have no idea how to transfer the premium license from one Cloudron to another but I'm sure it's possible. The Cloudron team is working on multi-host but I haven't read anything on how that would work.

  • 0 Votes
    4 Posts
    368 Views
    32463

    Note to self: Use an external drive that has twice the disk space needed by the apps as a temporary mount point to restore to! Because it will need to download a copy of the whole backup, then unpack and finally bin the download. D'oh!

    Step 1: Find a disk with sufficient space to restore to (apps space x 2)
    Step 2: Mount the disk and symlink to the original location in the backup file
    Step 3: Restore and then reset the storage location (or point it to where ever your new mount point is).

    Got it all working now. Perhaps it's time to invest in a bigger SSD for my home server 🙂

  • 0 Votes
    2 Posts
    201 Views
    nebulonN

    You can add custom certificates as mentioned in https://docs.cloudron.io/certificates/#custom-certificates

  • 1 Votes
    15 Posts
    867 Views
    girishG

    @Aizat This was a bug in the restore code . I have fixed this now for the next release - https://git.cloudron.io/cloudron/box/-/commit/529f6fb2cd945fb5cbba30ae10dfb3776b0150b2

  • Cloudron Backups on TrueNAS NFS mount

    Solved
    9
    0 Votes
    9 Posts
    884 Views
    E

    @opensourced
    Hello!

    Is it possible, that you describe your way of connecting Cloudron with Truenas?

    I'm using Cloudron on a VPS. In addition, I'm using TrueNAS at home. I want to use TrueNAS as backup space for Cloudron. Like you, I was thinking about NFS.

    I'm wondering, if this connection is transport encrypted. Which port have you set in your firewall or are you using VPN? What user information have you set in TrueNAS?

    I have experimented with Syncthing, to send my backups to Truenas. This works mostly fine. However, after a few days, I'm getting problems with permissions.

    Greetings

    Eismer

  • Help please failing setup of cloudron

    Solved
    22
    0 Votes
    22 Posts
    1k Views
    girishG

    I have put a fix in https://git.cloudron.io/cloudron/box/-/commits/bfb233eca19df07a82e3b524812d8270371ed738 which should hopefully fix this.