Support

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  New set of alerts in my log after getting red pop alerts covering my window
  graphs redis warning • • scooke  

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  @nebulon about 15-20 every second. When it stops there is a line box:apphealthmonitor app health: 28 alive / 4 dead. Nothing about accessing any sites though.
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  SOLVED Cannot send email from Outlook 2007 with 5.2.4 -- Connection error SSL routines TLS
  mail outlook tls tlsv1 • • rfg  

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  @d19dotca Maybe you can try something like this: docker exec -ti mail /bin/bash Edit /run/haraka/config/tls.ini Add the secureProtocol line like below (be careful not to add it to the end since it has to be outside any section): ; default tls version and ciphers come from node (better to upgade node than set them here) secureProtocol = TLSv1_method [no_tls_hosts] 172.18.0.0/16 127.0.0.1 supervisorctl restart haraka Does it work after that? Unfortunately, the above changes are not persisted. So, you have to make the changes on server restart and sometimes on cloudron update (if we updated the mail container).
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  SOLVED App or Full backup fails with reference to 'layout'?
  backups • • scooke  

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  @scooke said in App or Full backup fails with reference to 'layout'?: If it hangs again should I just email you directly with the logs? Yes!
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  App-Timezone
  minecraft timezone php java • • Sidias  

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  @Sidias said in App-Timezone: In game I have the wrong time zone Not an expert on minecraft. But it seems that multicraft uses php and you can adjust php.ini to have the correct timezone setting i.e edit /app/data/php.ini and set the data.timezone to one of the values in https://www.php.net/manual/en/timezones.php. If the issue here is bedrock app, it seems we can pass timezone like this https://confluence.atlassian.com/jirakb/set-the-timezone-for-the-java-environment-323392719.html . We can adjust the bedrock app to have the timezone customizable. Is this what you are looking for?
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  SOLVED Move email user to another domain
  email alias • • NCKNE  

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  Thank you! A local installation of imapsync on the server did a great and fast job in transfering the emails from one account to the other.
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  SOLVED SSL certificate problem: unable to get local issuer certificate
  nextcloud certificates • • minhbaop  

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  @girish Hi, everything is ok now, after my s3 storage provider fixed their S3 error SSL certificate . Thanks
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  SOLVED Stopped apps not getting backed up, is this intentional?
  backups • • d19dotca  

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  @d19dotca Just wanted to leave a note that there are some discrepancies in code. I will get it sorted out and give a concrete reply - https://git.cloudron.io/cloudron/box/-/issues/692
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  Minio backup configuration fails
  backups minio • • thibaud  

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  @thibaud Are you able to generate credentials for me to test your minio instance? Maybe just create a test bucket for us. Just send them to support@cloudron.io. I just tried to setup backups to a minio installed on Cloudron and that works fine.
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  Complete restore of Cloudron Backups
  backups floatingip • • makemrproper  

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  If you have a floating IP (in DigitalOcean lingo), elastic IP (AWS) or equivalent, you can make Cloudron use the floating IP (Network -> Interface -> Enter the floating IP). Then you can restore Cloudron to another server, and then when restoring is done, you can switch the floating IP to this new server.
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  SOLVED Graphite service is infinitely starting
  graphite • • JOduMonT  

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  The permission error can be ignored.
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  PTR problem with email server
  email rdns ptr • • YurkshireLad  

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  @YurkshireLad you should rectify your PTR your email will have a better change of being receive.
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  SOLVED how generate a ssh key for ssh login from within cloudron admin panel
  ssh • • timka  

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  Hi there, SSH login is usually handled by the the server provider. Cloudron does not have a UI to manage SSH login methods. If you are locked out of your server, usually your VPS provider has a way to reboot the server with a SSH key setup or a reset root password. Otherwise if for some reason this does not help in your situation you can try to enable Cloudron remote support in the support view of your Cloudron dashboard and then send a mail to support@cloudron.io with your domain details. This may allow us to reset your SSH login details. best, Johannes
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  restore rocket chat
  backups restore memory • • minhbaop  

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  Usually, "Killed" means it ran out of memory when importing. Can you try to restore again and see "dmesg -w" output in parallel to see if that is indeed the case? You can bump the memory limit for the restore logic as indicate here - https://cloudron.io/documentation/troubleshooting/#backups
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  Backup failed for Radicale app, a command failed somehow but it seems fine when I run it myself about 20 minutes after it failed.
  backups caldav carddav radicale • • d19dotca  

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  Quick update: I just manually ran another system-wide backup and it was successful, so it seems it may have just been a one-off and probably won't happen again anytime soon, was likely just coincidental I was making a bunch of changes to it yesterday considering other system backups proceeded without issue since the time I made those changes. But I'd love to get a second-set of eyes for insight into if this is something I should fix to prevent it in the future or just a one-off type of thing that can safely be ignored.
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  Self-host install issues
  installation home • • ei8fdb  

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  @ei8fdb subdomain.domain.com doesn't get an a record unless you put a site there, because Cloudron doesn't have any apps parked there. I'm not sure about how the loop back pinning support plays into this, but I'd run through the checklist again to make sure nothing was missed. 1) Verify that you can ping both your static public IP, and the private LAN IP of your Cloudron server. Just to make sure you have connectivity to both. This is just a sanity check to make sure there isn't some bigger problem. 2) Correct IP in Gandi Dashboard Just double deck that this is your static IP. 3) DNS propagation (ping from desktop or whatever and make sure the DNS resolves to the correct IP) Double check that Gandi has passed your DNS/IP settings to other name servers. 4) Turn off port forwarding and go to my.subdomain.domain.com Expected result, your router login. This verifies the path between: [You]-------> [DNS Name Resolution] ------> [IP Address] -----> [Path back home to your server] If that is good, we go deeper. 5) Turn on port forwarding and try that again. Expected result: Cloudron login screen.* 6) Try to load on both IE and your phone on 4g and report results. Just to make sure the setup is correct, but the problem still exists. Run through those steps, even if you've done them before, just to be thorough. Let us know what happens. (I'm in meetings all day, I only skimmed, I hope this helps)
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  Scaleway backup errors
  backups nextcloud scaleway encrypted • • timmeh  

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  @girish They are unusual I would say, yes. It's a file that is being updated on a daily basis so it has a file history of 30 different versions in NextCloud. They are .db.crypt12 files, which is a database backup of WhatsApp about 120MB in size.
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  SOLVED LAMP stack with Postgres
  lamp postgresql • • makemrproper  

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  Hey. Thank you for responding. Okay challenge accepted. If I ever package something generic I'll make sure to upstream the code / publish it.
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  Distribute applications on multiple servers?
  multi-host • • ctrl  

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  I think this could be a very interesting feature, eg. to isolate personal apps from other domains and apps... Also, this feature allow to do a good workload plan setting up different VPS. Many thank's a lot!
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  SOLVED I'm confused about Cloudron LDAP... do we have it or not?
  usermanagement ldap • • scooke  

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  Merci beaucoup!
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  Subdomain configuration for Multisite WordPress Installation
  wordpress wp-multisite • • omer  

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  @nebulon said in Subdomain configuration for Multisite WordPress Installation: On Cloudron each app gets a unique single origin/domain which then is used to route through the reverse proxy to the app. This means that a single app cannot run on multiple domains. The alternate domains you can set are only redirects. Thus unfortunately a wordpress multisite setup with more than one domain will not work on Cloudron. Multisite setups only work if subpaths instead of subdomains are used. It sounds like what you're actually saying is that even if subpaths are used it's not possible to have a multisite with more than one domain, right? So: blognetwork.coop/blog1/ blognetwork.coop/blog2/ Etc Would work. But these urls cannot be mapped to any other top level domains. So, it's impossible to migrate my WordPress Multisite which has 7 sites all at different domains to Cloudron, even if subpath method is used, correct? I thought as much, but good to know for sure. I think it's probably worth adding at least the bit I've bolded above to the docs about WordPress apps somewhere.