Cloudron makes it easy to run web apps like WordPress, Nextcloud, GitLab on your server. Find out more or install now.


Skip to content

Support

Get help for your Cloudron

3.3k Topics 23.6k Posts
  • Forward emails to remote SMTP server

    Solved email
    18
    0 Votes
    18 Posts
    5k Views
    jamesJ
    Closed due to inactivity
  • Joplin Installing - Cleaning up old install

    Solved update
    8
    0 Votes
    8 Posts
    1k Views
    jamesJ
    Closed due to inactivity
  • No Web Address

    Solved
    3
    0 Votes
    3 Posts
    768 Views
    jamesJ
    Closed due to inactivity
  • App store

    Moved Solved appstore
    10
    0 Votes
    10 Posts
    2k Views
    jamesJ
    Closed due to inactivity
  • Backup failed "crashed/stopped"

    Solved backups
    6
    1
    0 Votes
    6 Posts
    1k Views
    jamesJ
    Since 2022 a lot has changed for backups and will change even further with Cloudron 9. Closing this topic for now.
  • email sent regarding account payment

    Solved subscription
    3
    1 Votes
    3 Posts
    104 Views
    J
    I have responded from support.
  • Restore not possible

    Solved
    20
    0 Votes
    20 Posts
    922 Views
    P
    @necrevistonnezr Thanks a lot, it seems to be a very good strategy, but implementation is out of my personal knowledge.
  • tarExtract pipeline error: Invalid tar header

    Solved restore nextcloud header tar
    30
    1 Votes
    30 Posts
    2k Views
    P
    @jdaviescoates Yes, with encryption. Me too, I never had issues with Hetzner Storage Boxes but since few months various problem happens...
  • Cloudron won't recognize my domain already propagated

    Solved domains installation
    5
    3
    1 Votes
    5 Posts
    215 Views
    A
    It worked! Thank you so much!
  • Cannot access cloudron dashboard

    Solved
    5
    1 Votes
    5 Posts
    233 Views
    J
    @andirahmat you should remove it once the DNS has propagated. Otherwise, you can only access your dashboard from your laptop and nowhere else!
  • 0 Votes
    20 Posts
    1k Views
    d19dotcaD
    @girish said in Use floating IP address only for outbound Cloudron Docker container communication: Thanks for sharing! I think if this works. But maybe the systemd service needs to be adjusted to run after cloudron-firewall.service (which also after docker.service) ? Oh that’s interesting, I can definitely make that change then just to be safe. I haven’t noticed any issues so far but I’ll adjust it regardless to test that out. Hoping something like this can be added to Cloudron more formally down the road so we don’t have to manually set these scripts up.
  • misunderstood free and pro plan.

    Solved license
    15
    0 Votes
    15 Posts
    610 Views
    girishG
    @ccfu great suggestion. I have put added your idea to the auto-reply now.
  • not recieving Registration and Password reset emails

    Solved email
    3
    2 Votes
    3 Posts
    164 Views
    M
    thank you for the help. I can mark this as resolved.
  • File / directory ownership cannot be changed in file manager

    Solved filemanager
    3
    2 Votes
    3 Posts
    230 Views
    M
    Here's a workaround via terminal: https://docs.cloudron.io/packaging/cheat-sheet/#file-ownership
  • 0 Votes
    9 Posts
    554 Views
    avatar1024A
    I've also tried to create a mailbox (test@mydomain.coop) and set-up a redirect with roundcube to three "external" email addressed (@gmail / @posteo), delivery fails with all of them. So it is not specifically with Cloudron mailing lists but a bigger issue with redirects in general. @staff any clues?
  • 2 Votes
    8 Posts
    314 Views
    P
    @task Totally agree with you: "I'm grateful this happened early". If something has to happen, better sooner than later... I had the same issue with iDrive e2 (and ended up switching). Keep us updated on your Cloudflare R2 experience, okay?
  • Can I move from yearly to monthly subscription?

    Solved subscription
    9
    0 Votes
    9 Posts
    435 Views
    J
    @eddowding said in Can I move from yearly to monthly subscription?: Setup intercom with Fin ai or something (chatwoot have ai now I think) so you can do support without having to do support. Unfortunately, we cannot use AI for Support. The company's GDPR and privacy policy prevents us sending customer information and customer tickets into any AI or in fact any 3rd party service. It would be a big change to hand out data, and we have to inform all our existing users of this change as well. By design, we don't track anything about our users other than credit card via Stripe . The issue is not technical but mostly business related (as I understand).
  • Disk usage update problem

    Solved disk-usage
    12
    2
    0 Votes
    12 Posts
    554 Views
    SansGuidonS
    @nebulon said in Disk usage update problem: Ah thanks for the clarification. Maybe we can think of some different UI which has an overview and some drilled down info if wanted. This would be awesome
  • Backup failed - Logs unavailable. Maybe the logs were logrotated.

    Solved logs
    5
    4
    1 Votes
    5 Posts
    345 Views
    G
    It correctly resolved the issue. Thank you a lot !
  • setup get stuck in waitForDns

    Solved dns networking
    2
    1 Votes
    2 Posts
    140 Views
    C
    solved by adjusting existing DNS A Record entry. Changing from aaaa:bbbb:cccc:dddd:: to aaaa:bbbb:cccc:dddd::1