Cloudron makes it easy to run web apps like WordPress, Nextcloud, GitLab on your server. Find out more or install now.


Skip to content
  • Oh oh, don't know the Backup ID

    Solved Support backup restore
    4
    0 Votes
    4 Posts
    954 Views
    girishG
    I will probably have to update https://docs.cloudron.io/backups/#restore-cloudron with more information like @subven has written since it seems this is not very clear.
  • rsync backup full Cloudron restore questions

    Support restore rsync
    12
    0 Votes
    12 Posts
    2k Views
    Z
    @girish my initial questions are all resolved now. I'm having some new problems though. Namely that it seems the Cloudron installer is installing Gnome which is making my server enter sleep mode. I disabled it now but I'm confused as to why Gnome is being installed.
  • Signature validation failed

    Solved Support restore backups backblaze
    4
    0 Votes
    4 Posts
    753 Views
    X
    Fixed it by taking a new backup, after I reinstated my API Credentails
  • Manual Backup

    Solved Support restore
    12
    0 Votes
    12 Posts
    2k Views
    J
    It worked! My instance and dashboard are back online with all my data restored. I can feel the awesomeness of Cloudron again. In the end the install with ./cloudron-setup --version 5.6.3 seem to have worked on Ubuntu LTS (after a minor version downgrade of NGINX). Now that I've mastered the install/restore I can always go back to Ubuntu 18 if I have any problem. Thank you again for your help.
  • Can't Move to new Server

    Solved Support aws restore namecheap
    9
    1 Votes
    9 Posts
    2k Views
    alkomyA
    @shai Yeah, it's tricky Thanks for your this hint, anyway, here's a screenshot for lazy ppl [image: 1607555574126-screenshot-2020-12-10-at-01.05.01.png] [image: 1607555601662-screenshot-2020-12-10-at-01.07.01.png]
  • 7 Votes
    6 Posts
    2k Views
    d19dotcaD
    For completion sake: https://docs.cloudron.io/backups/#restore-email
  • permissions issue with fsmetadata.json

    Solved Support backups rsync restore
    6
    0 Votes
    6 Posts
    1k Views
    girishG
    @robi The fsmetadata.json is only used in rsync backups. It's used to keep track of empty directories and 'x' bit of files when using rsync mode. We do this because object storage services (like s3, gcs and friends) cannot track this since they are not a filesystem but an object store. This is not needed in tgz because tgz format can encode this information inside the tarball. In essence, fsmetadata.json is usually owned by root. If it's owned by yellowtent, it's probably because maybe you restored the Cloudron in the past or something. The restore logic changes the permission of all files to yellowtent after downloading so that restore can continue as non-root user.
  • 0 Votes
    7 Posts
    2k Views
    rmdesR
    glad to have helped
  • 0 Votes
    22 Posts
    3k Views
    girishG
    @d19dotca OK, I have scheduled https://git.cloudron.io/cloudron/box/-/issues/737 for 6.2, let's see.
  • Restoration error "External Error: Not found"

    Solved Support gcs restore
    8
    0 Votes
    8 Posts
    2k Views
    E
    Hi @girish, I have done a complete reinstallation of the server and now I don't have any issue. I think I've done something wrong while I've completed the restoration informations the first time. Thank's a lot for your support, the subject can be marked as solved.
  • Error loading fsmetadata.json

    Solved Support restore backups
    11
    0 Votes
    11 Posts
    2k Views
    yusfY
    @girish I don’t think I’ve tampered with anything there, no. Very good, as long as there’s some mechanism to reliably start over I’m happy to do that. Thanks! In the longer term maybe some kind of ”Start over” mechanism doing this same thing can be exposed to the backup page…
  • 0 Votes
    3 Posts
    863 Views
    JOduMonTJ
    Ok I gotcha myself because anyway I create my own pain so from what I understand to being able to restore Cloudron verify the DNS first than app/data I forgot to authorize my new IP in my Cloudflare API code 9109 is probably related to the fact it was unable to edit the DNS.
  • Backup & restore active Cloudron installation

    Support restore bacups
    5
    0 Votes
    5 Posts
    1k Views
    DanTheManD
    @ultraviolet Very clear explanation and a big thanks for the advice in this. I'm going to try this out very soon, if I'll have some time left in the weekend. Never done the part with lvm before, so I want to take the time for it.
  • Disaster recovery - Restoring a backup

    Solved Support restore backups uninstall
    8
    3
    2 Votes
    8 Posts
    2k Views
    cbeamsC
    @girish wrote: Are you able to open a request [for this]? Done, thanks: https://forum.cloudron.io/topic/4306/provide-ui-support-for-choosing-app-package-version-during-installation
  • restore rocket chat

    Support restore backups memory
    2
    0 Votes
    2 Posts
    718 Views
    girishG
    Usually, "Killed" means it ran out of memory when importing. Can you try to restore again and see "dmesg -w" output in parallel to see if that is indeed the case? You can bump the memory limit for the restore logic as indicate here - https://cloudron.io/documentation/troubleshooting/#backups
  • Downgrading instance

    Support backups restore
    2
    0 Votes
    2 Posts
    611 Views
    nebulonN
    Yes that is correct, follow the instructions at https://cloudron.io/documentation/backups/#move-cloudron-to-another-server Please not to not destroy the old server until the new works, you can just shut it down temporarily as mentioned in the docs.
  • Moving Servers - Cloudron IP Change

    Solved Support backups migration restore
    5
    0 Votes
    5 Posts
    2k Views
    girishG
    @echokos Right as @NCKNE suggested, you can enable the dynamic dns option under Domains view before migration and take a backup after you enabled it. With that the DNS records will be automatically updated post migration. After migration, you can turn off that option since the IP won't change anyways.
  • Restore from Exoscale failing! Help!

    Solved Support restore exoscale
    4
    0 Votes
    4 Posts
    856 Views
    girishG
    @scooke This was indeed a bug in our restore UI. I have fixed this for 4.1.5
  • Issues on server migration

    Solved Support install restore
    2
    1 Votes
    2 Posts
    818 Views
    girishG
    @CarbonBee Did I understand correctly that the DNS of cloudron A and Cloudron B are different above? If so, the behavior is expected (not saying it is correct or even good). Currently, there is no easy way to easily 'migrate' domains - it is only easy to migrate a Cloudron from one server to another provided that all the DNS remains the same. Can you explain your use case a bit more so we can try to come up with a solution together? I guess you are trying to test your backups? How can we make this work when Cloudron has multiple domains? Once you restore to another server, Cloudron will do the DNS setup of apps automatically and it will end up re-configuring the DNS of the apps to point to this new server.
  • Change of Host

    Solved Support backups restore migration
    6
    0 Votes
    6 Posts
    2k Views
    J
    Thank you @girish for the refund! Much, much appreciated!