Cloudron Forum

Whoops, apologies. It seems you already wrote to support@cloudron.io and the issue is already resolved.

This is taken care of now via support ticket.

@girish Thanks Girish. I'll email you directly (support@cloudron) so we can tidy things up.

@bozza-man We haven't gotten an email from the email that you have registered in the forum with. Can you maybe send again?

Hi @AniTexs ! Sorry for the interruption, we had an issue on our backend side handling the subscription setup. If you reload your Cloudron dashboard you should see the subscription being valid now.

@hustler We don't have anything public for students but can you write to support@cloudron.io ? We will see what we can do, thanks.

This was sorted out in support. The Stripe account associated with the customer got disconnected from our appstore account. This was caused by a bug which we have now fixed.

Resolved via support ticket, state was out-of-sync.

The license was moved, sending an email to support@cloudron.io for this was the correct suggestion ( thanks @robi )

@Draik yes, custom apps are also included in the app limit.

@humptydumpty A heads up for everyone worldwide --- Privacy.com is for US residents only https://privacy.com/signup

@nebulon said in Unable to install 2nd app: @khadanja from your forum account, I was able to trace it down and for some reason our state showed 2 installed apps. This sometimes happens, since we don't closely track our users. I have reset the state now, so can you try again? That worked. Thanks @nebulon

Hi and welcome here @briankb What you say is correct, you can have multiple Cloudrons bound to the same cloudron.io account and those Cloudrons may have different subscription states.

Just to keep this updated, we have answered in the created support ticket via email to settle this.

There are currently no plans for that, no. I think from what we have learnt, any per-app pricing misleads people into thinking that we support the apps itself.

@robi is right. @ryan can you send us an email to support@ to move your plan to a free plan. Currently, we have to do this manually i.e move something from a paid plan (even if cancelled) -> free plan.

@nebulon Perfect, thank you!

@nebulon Thank you for the quick response, I'll send a note to support.

@marcusquinn Kids! we need a good writeup everywhere on how to run your own minecraft server the easy way.. the Cloudron way!

@girish Thanks, Love to see your email coming!