Cloudron makes it easy to run web apps like WordPress, Nextcloud, GitLab on your server. Find out more or install now.


Skip to content

Support

Get help for your Cloudron

2.6k Topics 18.0k Posts
  • mount app backups?

    Solved
    9
    0 Votes
    9 Posts
    380 Views
    P

    @girish done

  • Issue with Cloudron Unresponsive

    Solved
    6
    0 Votes
    6 Posts
    300 Views
    applecrusherA

    @girish We did. We also had a RAID1 configuration which is why it probably why the server didn't go down all together. I was just surprised that the NVMe memory got corrupted within 6 months of having this server which is why I didn't suspect it until they ran the bench test.

  • dynamic ip - TTL/manual update?

    3
    0 Votes
    3 Posts
    198 Views
    humptydumptyH

    @jdaviescoates said in dynamic ip - TTL/manual update?:

    Never really got why so many people use Cloudflare, mostly seems to just add complications and break things, and contributes to massive centralisation of the internet

    I'm using their DNS proxying to hide my home server IP address. I don't know of any alternatives. Especially one that has DNS proxying AND is already added to Cloudron (for automating DNS).

  • import users into ldap changes case?

    Solved
    8
    0 Votes
    8 Posts
    314 Views
    girishG

    As @jdaviescoates said, we force small case for compatibility. I understand that in your specific context that being case sensitive might work though.

    LDAP itself has a bunch of case sensitivity madness. See https://stackoverflow.com/questions/29897684/is-ldap-dn-case-insensitive and https://www.ibm.com/docs/en/oala/1.3.5?topic=SSPFMY_1.3.5/com.ibm.scala.doc/install/iwa_pinst_ldap_cnf_cse_sen_t.html . I remember we tried to make this case preserving but this causes lots of subtle very hard to debug failures.

    There's a lot of things in play here 🙂 File systems, databases, frameworks, languages... each has their own level of case sensitivity support when it comes to usernames.

  • New to Cloudron. Having different issues

    Solved
    10
    0 Votes
    10 Posts
    474 Views
    girishG

    @qilin said in New to Cloudron. Having different issues:

    The strange part is that there are no bans which is worrisome to me.

    So, this doesn't work most because fail2ban itself works by scanning log files and as you said, there is nothing in the auth.log.

    Generally, this is outside Cloudron configuration (as in, Cloudron does not configure or update all this on the server). My understanding is sshd logs always to syslog. You can check the Facility with which it logs in /etc/ssh/sshd_config. I think from there it goes to /etc/rsyslog.d/* config files to log based on the facility. Not 100% sure, maybe others can chime in.

  • apps don't install anymore

    Solved
    7
    0 Votes
    7 Posts
    352 Views
    P

    @girish I did something slightly different (but maybe not SO uncommon). I created the server and put the clients domain into my own (developer) cloudflare account. After everything worked I created the domain in the client's cloudflare account and changed the NS entries (basically this: https://developers.cloudflare.com/fundamentals/get-started/basic-tasks/manage-domains/move-domain/).

    the situation was now, that the API key was still valid but changed the wrong domain entries at cloudflare. so, I imagine cloudron creates the NS entry, checks if this works (which it doesn't) -> brain freeze. Something like this?

  • Pixelated Avatar/Terminal

    Solved
    8
    0 Votes
    8 Posts
    302 Views
    Q

    @humptydumpty

    I am not sure about windows since I use Linux but I tried to search a little for an answer. It seems to be related to HTML5 canvasing.

    Maybe you can try this on FF:

    Mozilla Support: Firefox protection against fingerprinting

  • Connection error with Cloudflare proxying

    Solved
    13
    0 Votes
    13 Posts
    1k Views
    girishG

    @humptydumpty done

  • 1 Votes
    3 Posts
    265 Views
    P

    @fbartels ok, this makes sense, thanks!

  • First-time install, Login, Password invalid

    5
    0 Votes
    5 Posts
    281 Views
    girishG

    @prologic said in First-time install, Login, Password invalid:

    The Password Reset also fails (presumably because Email is not setup yet on a first-time install?)

    Email also only starts working after you have signed up in the App store UI.

  • How to do a smooth DNS migration?

    Solved
    4
    0 Votes
    4 Posts
    267 Views
    girishG

    @Robin Yeah, I think what you did is the correct approach. Given that we don't have a "I know what I am doing button..." 🙂

  • 0 Votes
    3 Posts
    192 Views
    potemkin_aiP

    @nebulon Thanks! 🙂

  • Can't update apps on cloudron free?

    Solved
    7
    0 Votes
    7 Posts
    326 Views
    nebulonN

    This is taken care of now via support ticket.

  • Relay error: Greeting never received - Meaning?

    Solved
    4
    0 Votes
    4 Posts
    294 Views
    humptydumptyH

    @girish Mailgun. It hasn't happened again (so far). BTW, the notification error listed only two out of ten domains (all using Mailgun).

  • Restore of Cloudron on AWS from S3 Backup fails

    Solved
    12
    0 Votes
    12 Posts
    461 Views
    nottheendN

    @girish perfect! Thank you so much! I really highly appreciate the effort! Thanks! I see it now!

  • Unable to make payment

    Unsolved
    2
    0 Votes
    2 Posts
    174 Views
    girishG

    @nick We have deployed a (possible) fix now, can you please try again?

  • assigning another account to a server

    Solved
    2
    0 Votes
    2 Posts
    173 Views
    girishG

    @perler We replied from support@ now, can you please check?

    For future reference, the approach is:

    Login to cloudron.io with your old account. Delete the cloudron instance there. This will disassociate your existing Cloudron from cloudron.io

    Then, go to your Cloudron dashboard. If you refresh the page and go to Appstore view, it will ask you to relogin. Just relogin with your new cloudron.io account.

    If your new account has a license, it will automatically get reassociated. If this doesn't, please send us a note on support@ and we can fix it up.

  • This topic is deleted!

    2
    0 Votes
    2 Posts
    6 Views
  • missing apps

    Solved
    15
    0 Votes
    15 Posts
    675 Views
    L

    @girish thanks for the support. Now they are available in the app section .

  • Change/Redirect http and https Port

    1
    0 Votes
    1 Posts
    128 Views
    No one has replied