Cloudron makes it easy to run web apps like WordPress, Nextcloud, GitLab on your server. Find out more or install now.


Skip to content

Support

Get help for your Cloudron

3.3k Topics 23.1k Posts
  • Backup Failed - looks like nextcloud

    Solved backups
    10
    1 Votes
    10 Posts
    1k Views
    A
    Awesome, I couldn't get NFS to mount, so just set the tarball option instead, thanks.
  • Backups Failing Frequently

    Solved backups
    13
    1
    1 Votes
    13 Posts
    1k Views
    SansGuidonS
    Things work like a charm indeed. I'll likely move the vps over soon or later once answering the question of where I should go. Also looking for a good option for CI/CD runner and to mitigate most issues faced this last month with Contabo.
  • Repeated backup failures with an app

    Solved backups contabo snapshots dns cleanup-backups
    13
    2
    0 Votes
    13 Posts
    921 Views
    SansGuidonS
    Switching to hetzner feels good enough for now . Full backup takes 30min for 21 apps. I've cancelled contabo storage service. Hope this stays so snappy for the long run
  • SSL certificate failing

    Solved certificates renewal
    10
    0 Votes
    10 Posts
    1k Views
    nebulonN
    So wildcard is only for subdomains of a domain. The domain.com record is not covered by wildcard. But yes the instructions probably sound like both *.domain.com and domain.com are in fact managed by Coudron, but all I can tell you that unless an app is using a domain, the certs will not be renewed. Maybe we can be smarter about this in the future, but to solve your problem this is what is required. Note a redirect to an existing app will also work.
  • Hetzner Storage Box & Backup: Failed to mount

    Solved
    8
    1
    0 Votes
    8 Posts
    1k Views
    nebulonN
    We were able to resolve this. The root cause was the missing unbound-anchor ubuntu package. After intstalling this it worked. More info on that issue is at https://forum.cloudron.io/topic/12496/unbound-anchor-not-found-in-ubuntu-24-04?_=1727881329798
  • Backup failed on backblaze. Status 408?

    Solved backups backblaze
    4
    1 Votes
    4 Posts
    513 Views
    J
    @daixiwen ah ok. I would ignore the errors. It's normal for upstream services to go down once in a while... I just checked https://status.backblaze.com/ and unfortunately no history of uptime here. But it says "Backblaze performs regular maintenance every Thursday from 11:30 am to 1:30 p.m. Pacific Time with the aim to consistently improve our systems and services. "
  • All Offline adter update or db can't restart.

    Solved network ipv6
    11
    5
    0 Votes
    11 Posts
    1k Views
    jdaviescoatesJ
    @nebulon said in All Offline adter update or db can't restart.: by avoiding disabling by avoiding disabling at least I think that's what you mean?
  • Unbound Service not working

    Solved unbound
    11
    0 Votes
    11 Posts
    2k Views
    S
    Hi @girish, I did that step and did a server reboot as the systemctl restart unbound did not work and when it came back up, all was good again! Thank you!
  • Cert renewing failing

    Solved certificates digitalocean
    15
    1 Votes
    15 Posts
    2k Views
    C
    @girish said in Cert renewing failing: @visuex are you the same as @cpa ? Nope, not me!
  • Long running du process keeps my backup disk spinning

    Solved backups disk-usage
    11
    2 Votes
    11 Posts
    1k Views
    necrevistonnezrN
    Yeah, I guessed the same after reading the debianforum wiki Results after running it a couple of times: sudo hdparm -t /dev/sdb1 /dev/sdb1: Timing buffered disk reads: 192 MB in 3.00 seconds = 63.92 MB/sec Timing buffered disk reads: 200 MB in 3.00 seconds = 66.58 MB/sec Timing buffered disk reads: 224 MB in 3.01 seconds = 74.44 MB/sec Timing buffered disk reads: 236 MB in 3.01 seconds = 78.31 MB/sec Timing buffered disk reads: 248 MB in 3.01 seconds = 82.33 MB/sec Timing buffered disk reads: 234 MB in 3.01 seconds = 77.69 MB/sec
  • Error queryNs ETIMEOUT

    dns domains
    3
    1 Votes
    3 Posts
    380 Views
    J
    I think @nebulon means host -t NS vysvr.org . This should resolve to your nameservers.
  • /var/lib/docker/overlay2 is really huge!

    Solved docker storage
    8
    1 Votes
    8 Posts
    1k Views
    J
    I think we have to go back to the original question. What's the original issue? Using tools like df in /var/lib/docker/overlay2 won't work.
  • 1 Votes
    5 Posts
    512 Views
    H
    @joseph , Running 'cloudron-support --recreate-containers' fixed the issue. Thank you.
  • Severe DNS problems (still on 7.7.2)

    Solved upgrade
    10
    2 Votes
    10 Posts
    1k Views
    C
    Great! Thank you! BTW, it seems in retrospect that the start of the DNS problems coincided with me beginning to use the OpenVPN app. Take that for whatever it's worth.
  • Cloudron can't uninstall apps after access to domain got denied

    Solved dns domains uninstall
    10
    0 Votes
    10 Posts
    1k Views
    J
    @andreasdueren said in Cloudron can't uninstall apps after access to domain got denied: Sep 26 10:49:40 box:dns unregisterLocation: Error unregistering location A. retryable: false. message: Invalid access token statusCode: 403 code:9109 The directory message is just a warning can be ignored. The above message is the real error. Are you sure you are not using any other domain in the app which in turn uses some DNS provider? Are all the DNS providers manual ?
  • smtp server configuration

    Solved smtp mailgun
    5
    1 Votes
    5 Posts
    1k Views
    B
    Yes, you’re correct! If you’ve configured Mailgun as a relay on Cloudron, you should use port 587 with STARTTLS for secure email sending. If you're looking for alternatives, I recommend SMTPget and iDealSMTP. Both offer reliable services and can also be easily configured for your email needs.
  • Can't re-setup email

    Solved email dns tailscale
    7
    0 Votes
    7 Posts
    937 Views
    ianhyzyI
    Ok weird, this worked, I backed up apps and updated to Cloudron 8 but it's not working again. that file didn't change. I set it to google's public DNS and it was fine - I reinstalled tailscale and set override DNS to true which I think should fix it and let me keep using TS
  • Enable SSL from Postgres

    Solved postgresql
    6
    1 Votes
    6 Posts
    710 Views
    J
    @bennyv53 I recommend using ssh then (SSL support for internal postgres will break Cloudron's setup). Is the concern security related?
  • DNS Stopped Working

    Solved dns support
    4
    2
    0 Votes
    4 Posts
    553 Views
    J
    @b2breporter you can contact us on support@cloudron.io and we can fix it up
  • CLI in apps: files and directory created got root ownership

    Solved webterminal
    3
    1 Votes
    3 Posts
    333 Views
    J
    The apps itself run with minimal permissions but the Web Terminal gives you "root" access (this is a limited root and not server root) so that you can creates files as any user since some apps use multiple users. It's also required in situations where you restore/import the app and those files have different permissions than the one app uses. But tl;dr this is intended. Use su like @murgero said or you can use gosu <username> <cmd> as well