Cloudron makes it easy to run web apps like WordPress, Nextcloud, GitLab on your server. Find out more or install now.


Skip to content

Support

Get help for your Cloudron

3.4k Topics 23.8k Posts
  • Missing backup with DST time change (2:00 AM-->3:00 AM)

    Solved backups
    4
    0 Votes
    4 Posts
    561 Views
    P
    @girish Thank's! Good the idea to end DST...
  • "Too many unrecognized commands" in email server

    Solved mail
    4
    0 Votes
    4 Posts
    1k Views
    girishG
    @d19dotca it's not a problem. Just the natue of any service being exposed to the internet. There a bots, misconfigured services, compromised iot devices doing all sorts of things. Nothing to worry.
  • mysql addon fails to start

    Solved update mysql
    6
    0 Votes
    6 Posts
    2k Views
    girishG
    Generally, I am wary of putting this information for general use (and even in docs) because many things can go wrong . So, please, if you care about the data, don't hesitate to contact us on support@ . We help regardless of the subscription plan.
  • Renew certificates:domain must be a string

    Solved certificates renew
    7
    1
    0 Votes
    7 Posts
    2k Views
    A
    @girish thanks a lot for your answer.i appreciate.
  • Renew all Certs

    Solved domains certificates
    3
    1
    0 Votes
    3 Posts
    821 Views
    doodlemania2D
    @humptydumpty haha! whoops - on it - great find!!!
  • Backups failing for 3 weeks

    backups
    9
    0 Votes
    9 Posts
    2k Views
    A
    @nebulon I enabled remote debugging and emailed, look forward to hearing back
  • mysql connect in terminal not working on an old LAMP app (1.4.0)

    Solved mysql lamp console
    6
    0 Votes
    6 Posts
    2k Views
    girishG
    @msbt the old LAMP app will be left as-is. So, no change to that in the foreseeable future.
  • All of sudden I can't get to my blog https://songer.pro

    5
    0 Votes
    5 Posts
    537 Views
    nebulonN
    @austinsonger this may happen if the server is a bit overloaded or if the disk I/O is slow. The latter can be quickly checked with hdparm -Tt /dev/<your-root-disk-partition>. Otherwise the blog seems to be up and running fine by now?
  • How to stop "TURN" service

    turn
    7
    1
    0 Votes
    7 Posts
    2k Views
    P
    @nebulon @girish @d19dotca Thank's a lot @d19dotca ! For me is a little bit complex append that command in cronjob and I don't know if Cloudron make some integrity test at boot time to try to check if turn is on or off. Another solution is to use VPS provided firewall to lock that doors... But as @nebulon wrote, one improvement could be add rate-limiting and/or start that services on demand. Thank's all for your answer
  • Backup error 'copy exited with code 1 signal null'

    backups
    9
    0 Votes
    9 Posts
    2k Views
    robiR
    @martinkbs it will be good to have documented the tested rclone setup as part of the documentation!
  • HIGH security update OpenSSL announced

    Solved security updates
    11
    2 Votes
    11 Posts
    2k Views
    girishG
    Ubuntu notice - https://ubuntu.com/security/notices/USN-4891-1
  • User invite token: "Please note that the invite link will expire in 7 days."

    Solved
    5
    0 Votes
    5 Posts
    2k Views
    nebulonN
    I've synced the expiration now to 7 days to keep changes low until we have a reason to change it Instead of making it configurable I would prefer a sensible default, since so far no-one else has complained.
  • Urgent: Backups failing Your key is too long HTTP Code: KeyTooLongError

    Solved backups
    14
    1
    0 Votes
    14 Posts
    2k Views
    P
    Ok, thanks
  • Server Migration - Repeat Dry Run or "Re-Restore"

    Solved restore
    3
    0 Votes
    3 Posts
    810 Views
    doodlemania2D
    @girish easy enough!
  • Moving Apps to Another Cloudron Instance

    Solved backups migration
    3
    0 Votes
    3 Posts
    1k Views
    J
    @brutalbirdie Thank you, I'll give that a shot!
  • Graphite stuck starting, suggested solutions dont work

    graphs graphite
    2
    0 Votes
    2 Posts
    892 Views
    girishG
    @stoccafisso I think I am able to reproduce this in one of our managed Cloudrons. Looking into the fix.
  • No lets encrypt certificate for Haraka after dns change

    Solved mail certificates
    3
    0 Votes
    3 Posts
    910 Views
    fbartelsF
    how embarrassing. You're absolutely right. I was searching after ghosts.
  • Backup timing out

    Solved backups minio
    5
    0 Votes
    5 Posts
    2k Views
    girishG
    I will mark this as solved for now but also ack that there is possibly some bug either on minio side or Cloudron side.
  • 0 Votes
    10 Posts
    3k Views
    girishG
    @vladimir Usually for LAMP app, we tend to create separate apps. i.e LAMP 7.3, 7.4 and in the future 8, are totally separate apps. So, your app won't update automatically. For addons which are shared across apps, we don't have a way to do this. I guess one idea is to have the app "pin" itself to a specific mysql version and that way we will have multiple mysql databases with different versions running in parallel. Doable but quite complicated! I think @luckow also reported that MySQL 8 broke his drupal app. Good news is that I don't expect such a big upgrade any time soon.
  • 0 Votes
    6 Posts
    2k Views
    d19dotcaD
    @girish I guess I'm wondering though why it'd say "Not available yet"... is that because I had restarted the server a few hours earlier? I don't normally notice that though when I restart, it usually still shows data. Is it possible there's a bug here? If the restarts are losing that data, then I'd think that's a bug, right, if it shows for some services but not all? To me that makes it seems like it's either not completing properly when it runs and that could maybe explain why it shows values for some but not all, or perhaps it's losing data when it should be remembering it. My gut tells me there's a bug here. Or am I way off? I guess it's okay since we have a workaround to run that command when it happens, my brain is just wondering why it happened in the first place and how it could be prevented.