Cloudron makes it easy to run web apps like WordPress, Nextcloud, GitLab on your server. Find out more or install now.


Skip to content

Support

Get help for your Cloudron

3.0k Topics 20.4k Posts
  • Anyway to move a subscription service to a new server?

    Solved
    5
    0 Votes
    5 Posts
    845 Views
    girishG

    We already implemented a mechanism wherein if the userId and the domain name matches, you will get subscribed to any previously subscription. If you have to change the domain, currently the only way is to contact support and give us the new cloudronId. @dustinddotca I guess you changed the domain name? Can you please send the new cloudronId to support@cloudron.io, will be happy to refund and transfer existing subscription.

  • [Suggestion] Error removing domain, no popup with error message?

    Solved
    2
    0 Votes
    2 Posts
    297 Views
    girishG

    @murgero Thanks for reporting, this was indeed a regression. Fixed now for the next release.

  • Sucuri Site Check High Risk Warning: Nginx under 1.14.1

    Solved
    2
    0 Votes
    2 Posts
    298 Views
    nebulonN

    The version you are referring to is correct. So far we have stayed in-sync with ubuntu security updates, but probably have to revisit this and see if nginx can and should be indeed updated individually.

  • 0 Votes
    2 Posts
    438 Views
    girishG

    @dustinddotca If you add a CNAME record manually from mail.example.com to my.example.com that should work. Your email client might complain about certificate hostname mismatch but this is unlikely.

  • Wordpress (Unmanaged) on Digital Ocean

    Solved
    3
    0 Votes
    3 Posts
    488 Views
    nebulonN

    The app has now moved to stable, so the previous setting to list unstable apps is not needed anymore for WordPress unmanaged.

  • Installing Cloudron on Scaleway misses tzdata

    Solved
    6
    0 Votes
    6 Posts
    754 Views
    nebulonN

    The tzdata package will fallback to UTC which is correct already, however sudo on scaleway comes pre-installed with a custom sudoers file, which we want to keep. So the fix is pushed via https://git.cloudron.io/cloudron/box/commit/9d237e7bd68f43ae59b4bbc591ef1d7680918567 and will be part of the next release.

  • Bad location: api is reserved

    Solved
    4
    0 Votes
    4 Posts
    472 Views
    T

    Thanks @girish!

  • What can I do from ssh console to fix SSL

    Solved
    2
    0 Votes
    2 Posts
    354 Views
    nebulonN

    I tried to reply via your support email already. The cert on your domain looks valid to me, so please clear your history and cache locally for that domain first.

  • Home Server PTR Record?

    Solved
    6
    0 Votes
    6 Posts
    996 Views
    murgeroM

    @girish Just as a quick add-on, if you have Comcast business class, port 25 may be allowed by calling the business support line. Same with ATT.

  • How to use an attached SSD storage?

    Unsolved
    9
    0 Votes
    9 Posts
    1k Views
    girishG

    @doomilation Yes, what you have done should work. You don't have to move out appsdata and platformdata.

  • Multiple instances on one dedi server

    Solved
    5
    0 Votes
    5 Posts
    682 Views
    girishG

    Best approach as you already found out is to create multiple VPS on your dedi.

  • mySQL login/pw for app(s) (Default generated change)

    Solved
    4
    0 Votes
    4 Posts
    510 Views
    girishG

    @willywonka You can view the credentials in the Web terminal of the app. Once you open the terminal, you can run a command like below. See https://cloudron.io/developer/addons/ for the meaning of the env vars.

    env | grep MYSQL env | grep POSTGRES env | grep MONGO
  • This topic is deleted!

    1
    0 Votes
    1 Posts
    2 Views
    No one has replied
  • Unable to move directories

    Solved
    2
    0 Votes
    2 Posts
    296 Views
    nebulonN

    Is it possible that /mnt/storage/boxdata already exists? If so, please remove it first.

  • User storage quota

    Solved
    3
    0 Votes
    3 Posts
    390 Views
    darkbenD

    @nebulon a per-app quota would be awesome ! Need feature !

  • Cannot log in as test user nor install app as Admin

    Solved
    4
    0 Votes
    4 Posts
    548 Views
    H

    @nebulon Many thanks. You guys are awesome..

    Cheers

  • Unable to install apps

    Solved
    2
    0 Votes
    2 Posts
    318 Views
    nebulonN

    For info, I had to run systemctl restart box on the system, which brought the apps alive.

  • [SOLVED] Backups: Socket Hang Up, backups generating failures

    Solved
    2
    1 Votes
    2 Posts
    338 Views
    murgeroM

    BUMP: I resolved this issue. It was a specific container (custom made by me, not supported by cloudron) issue is resolved.

  • Proxy subdomain from root domain

    Unsolved
    7
    0 Votes
    7 Posts
    724 Views
    yusfY

    @nebulon Would a simple Cloudron app with just the nginx reverse proxy configuration work?

  • Hosting provider version

    Solved
    2
    0 Votes
    2 Posts
    358 Views
    girishG

    @micmc Whoops, it seems we missed those mails somehow! I will reply to your email shortly.