Cloudron makes it easy to run web apps like WordPress, Nextcloud, GitLab on your server. Find out more or install now.


Skip to content

Support

Get help for your Cloudron

3.2k Topics 22.2k Posts
  • This topic is deleted!

    2
    0 Votes
    2 Posts
    29 Views
    No one has replied
  • How does one remove mailbox data?

    Solved email
    5
    1 Votes
    5 Posts
    850 Views
    girishG
    @ruihildt This is not for deleting emails but for deleting a whole mailbox. If email is deleted, they are gone forever. You can see all the mailboxes under /home/yellowtent/boxdata/mail/vmail.
  • Restore from Exoscale failing! Help!

    Solved restore exoscale
    4
    0 Votes
    4 Posts
    661 Views
    girishG
    @scooke This was indeed a bug in our restore UI. I have fixed this for 4.1.5
  • How does Cloudron handle DigitalOcean Floating IP addresses?

    Solved digitalocean
    3
    0 Votes
    3 Posts
    710 Views
    d19dotcaD
    Okay, that makes sense. Thank you for the quick reply. I wonder if it would make sense to add a feature where we can set the IP address to accommodate floating IP's in providers like DigitalOcean, so that the DNS records automatically setup by Cloudron in DigitalOcean would be using the floating IP instead. Without such a feature, it kind of removes the ability to have a sort-of manual failover method which is one of the main purposes of a floating IP from DigitalOcean (along with a secondary use-case of setting up a new server to replace an old one and moving the floating IP to the new one when ready, eliminating the need to update a whole bunch of DNS records). It would be nice, I think, to have Cloudron use a floating IP that we give it even if it means we have to set it manually in Cloudron first since it can't detect it automatically. The main reason for this is that whenever I switch a server, for example, nothing really needs to be changed at all, leaving downtime to a minimum if it exists at all during a server switch.
  • DO DNS Issue: TTL must be > 30

    Solved domains digitalocean
    7
    1 Votes
    7 Posts
    1k Views
    girishG
    Indeed, missed that. Just making a blog post for 4.1 release which will include it.
  • Anyway to move a subscription service to a new server?

    Solved
    5
    0 Votes
    5 Posts
    1k Views
    girishG
    We already implemented a mechanism wherein if the userId and the domain name matches, you will get subscribed to any previously subscription. If you have to change the domain, currently the only way is to contact support and give us the new cloudronId. @dustinddotca I guess you changed the domain name? Can you please send the new cloudronId to support@cloudron.io, will be happy to refund and transfer existing subscription.
  • [Suggestion] Error removing domain, no popup with error message?

    Solved domains
    2
    0 Votes
    2 Posts
    412 Views
    girishG
    @murgero Thanks for reporting, this was indeed a regression. Fixed now for the next release.
  • Sucuri Site Check High Risk Warning: Nginx under 1.14.1

    Solved
    2
    0 Votes
    2 Posts
    408 Views
    nebulonN
    The version you are referring to is correct. So far we have stayed in-sync with ubuntu security updates, but probably have to revisit this and see if nginx can and should be indeed updated individually.
  • 0 Votes
    2 Posts
    611 Views
    girishG
    @dustinddotca If you add a CNAME record manually from mail.example.com to my.example.com that should work. Your email client might complain about certificate hostname mismatch but this is unlikely.
  • Wordpress (Unmanaged) on Digital Ocean

    Solved
    3
    0 Votes
    3 Posts
    641 Views
    nebulonN
    The app has now moved to stable, so the previous setting to list unstable apps is not needed anymore for WordPress unmanaged.
  • Installing Cloudron on Scaleway misses tzdata

    Solved
    6
    0 Votes
    6 Posts
    1k Views
    nebulonN
    The tzdata package will fallback to UTC which is correct already, however sudo on scaleway comes pre-installed with a custom sudoers file, which we want to keep. So the fix is pushed via https://git.cloudron.io/cloudron/box/commit/9d237e7bd68f43ae59b4bbc591ef1d7680918567 and will be part of the next release.
  • Bad location: api is reserved

    Solved
    4
    0 Votes
    4 Posts
    673 Views
    T
    Thanks @girish!
  • What can I do from ssh console to fix SSL

    Solved domains certificates
    2
    0 Votes
    2 Posts
    463 Views
    nebulonN
    I tried to reply via your support email already. The cert on your domain looks valid to me, so please clear your history and cache locally for that domain first.
  • Home Server PTR Record?

    Solved mail home computer
    6
    0 Votes
    6 Posts
    1k Views
    murgeroM
    @girish Just as a quick add-on, if you have Comcast business class, port 25 may be allowed by calling the business support line. Same with ATT.
  • How to use an attached SSD storage?

    Unsolved storage
    9
    0 Votes
    9 Posts
    1k Views
    girishG
    @doomilation Yes, what you have done should work. You don't have to move out appsdata and platformdata.
  • Multiple instances on one dedi server

    Solved install
    5
    0 Votes
    5 Posts
    907 Views
    girishG
    Best approach as you already found out is to create multiple VPS on your dedi.
  • mySQL login/pw for app(s) (Default generated change)

    Solved
    4
    0 Votes
    4 Posts
    571 Views
    girishG
    @willywonka You can view the credentials in the Web terminal of the app. Once you open the terminal, you can run a command like below. See https://cloudron.io/developer/addons/ for the meaning of the env vars. env | grep MYSQL env | grep POSTGRES env | grep MONGO
  • This topic is deleted!

    1
    0 Votes
    1 Posts
    2 Views
    No one has replied
  • Unable to move directories

    Solved
    2
    0 Votes
    2 Posts
    360 Views
    nebulonN
    Is it possible that /mnt/storage/boxdata already exists? If so, please remove it first.
  • User storage quota

    Solved
    3
    0 Votes
    3 Posts
    443 Views
    darkbenD
    @nebulon a per-app quota would be awesome ! Need feature !