Cloudron makes it easy to run web apps like WordPress, Nextcloud, GitLab on your server. Find out more or install now.


Skip to content

Support

Get help for your Cloudron

3.2k Topics 22.5k Posts
  • 1 Votes
    9 Posts
    718 Views
    BrutalBirdieB
    Happens a LOT I don't mind at all.
  • Mail alert "Relay error: certificate has expired"

    Solved email postmark certificate
    4
    1
    2 Votes
    4 Posts
    486 Views
    M
    Ah yes, you were quicker than me, all green again, so I guess that was just a temporary minor glitch Thanks for checking though!
  • Operator should can update theirs apps

    Moved Solved operator
    3
    1 Votes
    3 Posts
    255 Views
    girishG
    Yeah, this is just a bug. Operators should be able to update apps. I have fixed this in https://git.cloudron.io/cloudron/box/-/commit/a932a5251a7e5909945210d3c27f46ea3b937650 . We will be making a patch release 8.0.5 shortly with various fixes.
  • Nextcloud not restoring from Backup

    10
    0 Votes
    10 Posts
    778 Views
    ?
    Ok so the show must go on: "Sep 13 10:12:10 => Healtheck error: Error: connect ECONNREFUSED 172.18.16.250:80 Sep 13 10:12:20 => Healtheck error: Error: connect ECONNREFUSED 172.18.16.250:80 Sep 13 10:12:30 => Healtheck error: Error: connect ECONNREFUSED 172.18.16.250:80 Sep 13 10:12:40 => Healtheck error: Error: connect ECONNREFUSED 172.18.16.250:80 Sep 13 10:12:50 => Healtheck error: Error: connect ECONNREFUSED 172.18.16.250:80 Sep 13 10:13:00 => Healtheck error: Error: connect ECONNREFUSED 172.18.16.250:80 Sep 13 10:13:10 => Healtheck error: Error: connect ECONNREFUSED 172.18.16.250:80 Sep 13 10:13:20 => Healtheck error: Error: connect ECONNREFUSED 172.18.16.250:80" on a fresh installation of Nextcloud. Also the system is extremely slow.
  • No DNS after upgrade Ubuntu 22.04 to 24.04

    Solved dns hetzner
    5
    1 Votes
    5 Posts
    10k Views
    J
    @lucifer1004 thanks for the correction , will fix the original post!
  • How to install locally?

    2
    1 Votes
    2 Posts
    348 Views
    J
    @williamuk16 have you seen https://docs.cloudron.io/installation/home-server/ already ? See also https://docs.cloudron.io/installation/intranet/ for a setup not accessible outside your network.
  • Deinstall don´t work

    Moved Solved dns uninstall
    3
    1 Votes
    3 Posts
    306 Views
    girishG
    From error message it looks like Cloudflare ... @asatyr maybe the Cloudflare keys expired or don't work anymore ? If you go to Domains -> Edit and click save, does it work? Most likely it gives the same error. Either fix the keys or if you don't want that domain anymore, change the dns provider to manual and then delete the app and the domain.
  • All Apps Error Status After Update to 8.0.3

    Solved networking ipv6
    43
    2 Votes
    43 Posts
    4k Views
    J
    For anyone else out there that is having trouble, I was able to fix this issue by disabling ipv6 within ubuntu. First I did the curl test as mentioned by @nebulon - it worked as expected, but when adding the --ipv6 option it failed. When running "ip a" I could see an ipv6 address was present. Using the link that @playsia supplied, I carried out the steps described in section 1: Disable IPv6 using Sysctl. I didn't need to modify the /etc/rc.local file. Running "ip a" again, there was no more ipv6 addresses shown. I only had these issues after upgrading to V8.0.3 and Ubuntu 24.04.1.
  • Cloudron dash is stuck in reconnecting loop

    Solved troubleshooting dashboard
    27
    1
    1 Votes
    27 Posts
    739 Views
    J
    @mpeterson0418 I found that the root file system was either corrupt or "reset" . I don't know and unable to guess what happened to the disk (maybe power outage?), but I can explain what I did to recover. I found host MySQL to be empty. The box database had tables but was empty. The fact that it had tables meant that migration scripts were run on this . Maybe /home/yellowtent/box/setup/start.sh was run at some point on an empty (i.e no tables even) database. Usually, the last well known mysql dump is located /home/yellowtent/boxdata/box/box.mysqldump . One can also find the same inside the latest backup (inside the box.tar.gz) . To "restore", mysql -uroot -ppassword < /home/yellowtent/boxdata/box/box.mysqldump Then I found, docker won't start. In Cloudron, containers are throw away infrastructure since data is stored outside the containers. I tried cloudron-support --recreate-docker but this did not work. On investigating further, it seems /var/lib/containerd was also corrupt . Corrupt here means no docker commands work. So, I removed that directory as well. After that, cloudron-support --recreate-docker worked. The best way to migrate in Cloudron is not to do the above but instead just restore from backups. See https://docs.cloudron.io/backups/#move-cloudron-to-another-server .
  • Hetzner StorageBox backup error

    Solved backups storagebox hetzner
    12
    0 Votes
    12 Posts
    1k Views
    archosA
    @girish Ok, great! Thank you very much for the information. I really appreciate your time. Thanks again!
  • Cronjobs not running

    Solved cron
    3
    0 Votes
    3 Posts
    271 Views
    T
    I rebooted the whole system, and it seems to have solved the problem.
  • SSHFS not working?

    Moved Solved sshfs strato hidrive
    11
    1
    1 Votes
    11 Posts
    1k Views
    D
    Hi, I finally got it working on Strato storage via SSHFS. Here are the specifications: OS: Ubuntu 24 Cloudron 8 SSH key: RSA I have disabled hard links. [image: 1725653970393-0f6f30c7-0b4f-4950-8928-5680b69c2a11-schermafbeelding-2024-08-31-221452.png]
  • 0 Votes
    6 Posts
    568 Views
    J
    @Dreamcatch22 said in Disconnected: No supported authentication methods available (server sent: publickey): But here was the error I was getting from the unresponsive wordpress app: Inactive - Error getting IP of redis-3e2e5aad-1513-4b65-bb24-5eaafc998daa service Services -> Redis -> Restart . Then, try the repair. Think it should work after that.
  • Problem recieving emails when using AWS SES

    Solved aws ses
    5
    1 Votes
    5 Posts
    476 Views
    J
    @Kinzi said in Problem recieving emails when using AWS SES: The questions was: I thought I need that MX for the DMAR/DKIM to work? No MX is not needed for DMARC or DKIM. They are separate concepts.
  • optionalSso option on the UI

    Solved
    4
    0 Votes
    4 Posts
    299 Views
    nebulonN
    as @jdaviescoates notes, the SSO setting generally is only during install time, as changing auth backends later causes usually issues within the app and user mapping.
  • Issue with Cloudron Installation on Ubuntu 24.04

    Solved
    3
    0 Votes
    3 Posts
    322 Views
    archosA
    @nebulon Thank you for your response. I correctly configured the repositories, and the installation is now working without any issues.
  • 1 Votes
    3 Posts
    261 Views
    fbartelsF
    @girish yes, I meant this configuration option.
  • How To Delete A Volume on Cloudron?

    Solved volumes
    3
    0 Votes
    3 Posts
    298 Views
    I
    Hi @nebulon, thank you for the information. I already checked one of the apps was using the volume. After deleting the volume from the app. I can delete the old storage volume. Thank you once again.
  • 100% CPU-Limit in every app (Cloudron v. 8.0.4)

    Solved
    4
    1 Votes
    4 Posts
    367 Views
    luckowL
    Thanks for the explanation. In future I will read the release notes before asking questions
  • Backup to DigitalOcean Spaces LON1 region not configurable

    Solved backups
    6
    1 Votes
    6 Posts
    552 Views
    L
    Wonderful. Thank you @Joseph, that change to the endpoint URL did the trick. The configuration saved successfully.