Cloudron makes it easy to run web apps like WordPress, Nextcloud, GitLab on your server. Find out more or install now.


Skip to content

Support

Get help for your Cloudron

3.1k Topics 22.0k Posts
  • parsedRef.includes is not a function

    Solved exception crash
    3
    1 Votes
    3 Posts
    130 Views
    J
    No need to delete, just mark as solved . Will help future users who might hit the same (even if incorrect or unreproducible) issue.
  • 1 Votes
    6 Posts
    92 Views
    R
    @girish When we initially changed the default data directory and restarted the entire Cloudron server, something went wrong. As a hotfix, we applied some basic permissions, which probably broke PostgreSQL. However, we don’t know which permissions were wrong, as I didn’t log them at the time. This morning, we tried changing the default data directory again, but instead of restarting the whole Cloudron, we restarted all services individually, and this time we didn’t get any errors.
  • Investigating Multi-Recipient Email Delivery Issues on Cloudron v8.2.4

    Solved email
    11
    0 Votes
    11 Posts
    358 Views
    P
    @IniBudi @nebulon I can confirm that problem is not related to Cloudron, after I did some sending tests.
  • Since update to v8.2.1 backups fail with "Too many empty directories"

    Solved backups rsync
    35
    2 Votes
    35 Posts
    3k Views
    girishG
    The number are just some pragmatic values. Empty dirs - 50000 , executables - 20000 and symlinks - 20000 . If it exceeds these, it will error.
  • email server broken after update...

    Solved email
    6
    1 Votes
    6 Posts
    265 Views
    scookeS
    @JohnBee said in email server broken after update...: snapshots to fall back-on You restored the entire server to a previous working state?
  • Email Unauthorized Access & Setup Limits on Email Accounts

    Solved email ratelimit
    8
    0 Votes
    8 Posts
    342 Views
    F
    Ok, I understand that. The case which you're saying is different. If anyhow the user doesn't have access to the Admin and just the user account is compromised then he can send emails from that account only and if admin has setup limits over that then the spammer can't go beyond the limits. Limits should be setup in any case and should be controlled by Admin. This is a very important and good feature that needs to be implemented. I hope you understand. Thanks!
  • server seems to be going to sleep and becomes inaccessible

    Solved netcup
    6
    2 Votes
    6 Posts
    213 Views
    avatar1024A
    @joseph said in server seems to be going to sleep and becomes inaccessible: The browser is local timezone and the server is UTC. You might have to translate the tz . I'm in the UK so I believe at this time of year UTC = local time? @joseph said in server seems to be going to sleep and becomes inaccessible: I recommend uninstall gnome and friends altogether. I have never done this but I expect this won't happen easily since uninstalling a DE is probably not supported . Easiest way is to set up a new server and migrate using cloudron backups. Yes starting from fresh seems the most sensible...but I really cannot understand what has happened (like I am 100% positive I haven't installed packages manually). I wonder if this was something to do with Netcup. Also since this morning, the server seems kinda stable...a bit worrying though. Many thanks for your help. Update: I was able to track the date as to when those packages were installed...and it was when I upgrade to ubuntu 24.04 on 1st Jan 2025. I did that on three other servers without installing a DE so I guess something must have gone wrong when doing this one. But it means the issue I encountered yesterday was somehow due to something else. Maybe with the DNS changes meant the server had somehow network issues and was kept with no activities for a while which sent it to sleep...I don't know.
  • queryNs ESERVFAIL on one domain only

    Solved dns domains unbound
    5
    1 Votes
    5 Posts
    208 Views
    N
    So it turns out DNSSEC is the problem. Unbeknownst to me, the previous registrar had enabled DNSSEC by default, when I transferred the domain some time ago, the records were not removed when the new registrar updated the nameservers. As they don't have DNSSEC management and my DNS resolver doesn't validate DNSSEC, I didn't notice anything was amiss. Thank you for your help with this!
  • docker, platformdata, docker-volumes usage and consequences

    Solved storage docker
    3
    0 Votes
    3 Posts
    141 Views
    J
    Thanks @girish for the changes in the docs and letting me know. I will take a look as soon as the time allows and may get back to this topic at a later date.
  • Netbird access with UFW rules

    Solved
    3
    1 Votes
    3 Posts
    144 Views
    B
    My bad. Sorry
  • 2 Votes
    5 Posts
    169 Views
    jdaviescoatesJ
    I use uBlock Origin and have never had a problem.
  • How To Enable IPv6 on Netcup?

    Solved netcup ipv6
    4
    1
    0 Votes
    4 Posts
    226 Views
    J
    @IniBudi there's many threads in their forum if you speak german. Like https://forum.netcup.de/administration-of-a-server-vserver/vserver-server-kvm-server/9565-ipv6-einrichten/ https://forum.netcup.de/administration-of-a-server-vserver/vserver-server-kvm-server/17978-verbindung-über-ipv6-nicht-möglich/ . Since, I don't speak german, I am quite lost in that forum.
  • cloudron cli login timeout

    Solved cli
    2
    1
    0 Votes
    2 Posts
    39 Views
    J
    Seems like a connectivity issue. I assume you can connect via the browser. Is your system using a http proxy or anything like that? Does curl https://my.domain.com work ?
  • Reboot Required - Notification

    Solved reboot notification
    13
    2 Votes
    13 Posts
    595 Views
    W
    @scooke I wanted to clarify my concern about this issue. Previously, after a system reboot was completed, the "reboot" button in notification would automatically fade to grey and disable the reboot button. This functionality appears to have changed (button remains clickable and red). The color difference you mentioned wasn't actually my concern. At this point, I understand this is the new expected behavior, so I consider this matter resolved.
  • How to stop apps via SSH command line

    Solved cli apps
    20
    1 Votes
    20 Posts
    1k Views
    bmannB
    Well, apparently the only way to "fix" this, is to docker stop the yellow services Mail / Mongo / Postgres / MySQL and then restart them in the dashboard and they start up succesfully, and then you can start other apps that have been stopped.
  • Redirect IP Address To My Cloudron Subdomain

    Solved custom pages
    8
    1 Votes
    8 Posts
    101 Views
    I
    Thank you the problem is solved.
  • How to set-up Firewall and/or Proxy to protect my Cloudron instance?

    Solved firewall
    7
    1 Votes
    7 Posts
    235 Views
    girishG
    @MiddleEndian said in How to set-up Firewall and/or Proxy to protect my Cloudron instance?: What worries me is that, while having great respect for the Cloudron project and product, maybe just deploying Cloudron "as-is" in a VPS We have plenty of docs and technical notes around this - https://docs.cloudron.io/security/ . If you have specific concerns, please open separate threads and we can discuss.
  • Dashboard offline but apps not under primary domain running

    Solved dashboard troubleshooting
    3
    0 Votes
    3 Posts
    97 Views
    nebulonN
    Glad it worked in the end. Otherwise for reference please follow the instructions at https://docs.cloudron.io/troubleshooting/ to troubleshoot this.
  • queryNs ESERVFAIL example.com - on all domains?

    Solved netcup dns
    6
    1 Votes
    6 Posts
    252 Views
    J
    @jayonrails sounds good. Otherwise, if both commands work and things are still failing, please send a mail to support@cloudron.io to debug this further. Can't see how it fails.
  • Configuring Disk Space on a Dedicated Server

    Solved disk space
    2
    0 Votes
    2 Posts
    116 Views
    I
    My problem is solved now using this command: sudo lvextend -l +100%FREE /dev/mapper/ubuntu--vg-ubuntu--lv sudo resize2fs /dev/mapper/ubuntu--vg-ubuntu--lv Thank you DeepSeek hehe