Cloudron makes it easy to run web apps like WordPress, Nextcloud, GitLab on your server. Find out more or install now.


Skip to content

Support

Get help for your Cloudron

3.3k Topics 23.0k Posts
  • Hosting provider version

    Solved hostingprovider
    2
    0 Votes
    2 Posts
    563 Views
    girishG
    @micmc Whoops, it seems we missed those mails somehow! I will reply to your email shortly.
  • Mails not sent due to DNS issues

    2
    0 Votes
    2 Posts
    639 Views
    nebulonN
    Hi, can you send an email to support@cloudron.io with the link produced by running the cloudron-support script on your server?
  • Premium subscription not working after moving to new IP/VPS

    Solved subscription
    5
    0 Votes
    5 Posts
    1k Views
    girishG
    @murgero Yes, agreed. Starting coming Cloudron 4 release, this will happen automatically as long as the same cloudron.io user registers a cloudron with the same domain name.
  • GIT Pull/Wordpress Source Management

    1
    0 Votes
    1 Posts
    279 Views
    No one has replied
  • TLS 1.1 protocol?

    Solved
    6
    -2 Votes
    6 Posts
    1k Views
    nebulonN
    From what I understand, the device you are trying to connect from does not support any of the ciphers which Cloudron is requesting. We are following the security guidelines of the following communities: https://bettercrypto.org/static/applied-crypto-hardening.pdf https://mozilla.github.io/server-side-tls/ssl-config-generator/ https://cipherli.st/ https://raymii.org/s/tutorials/Strong_SSL_Security_On_nginx.html So we likely won't support outdated or insecure ciphers from the platform side.
  • cli: change mysql root password

    Solved server
    10
    0 Votes
    10 Posts
    2k Views
    nebulonN
    Is this still an issue? Otherwise I will close this thread.
  • How to change Cloudron server email sender?

    Solved
    4
    0 Votes
    4 Posts
    824 Views
    nebulonN
    This is indeed also a common case to have the email not hosted on Cloudron. However Cloudron will still want to send out emails for this domain. There are two components doing so: the system as such which would send out with no-reply@domain.com the apps, if they need to send out app specific notifications. In such a case the address is dynamically generated depending on the app and which domain it is installed on Currently none of those can be changed to use some customer email address to send out as. Regarding the DMARC issue, just to be sure, did you check the mail status tab in the Cloudron dashboard for this domain? The UI will attempt to provide guidance or show issues with email related DNS records there.
  • mailserver uses old certs - with workaround

    Solved mail certificates
    3
    0 Votes
    3 Posts
    672 Views
    girishG
    Another option is to simply Disable mail and then Enable mail for the domain. This will effectively end up copying the certs.
  • Certificate issues when connecting to IMAP

    Solved email
    4
    2
    1 Votes
    4 Posts
    971 Views
    T
    Had this happen as well. Thanks for fixing in future versions.
  • Contabo

    Solved install
    6
    0 Votes
    6 Posts
    2k Views
    mgn841M
    @subven As it was not in the production list, I thought it was not supported. But I will try the generic option. Thanks for the PS, I will look into that
  • This topic is deleted!

    1
    0 Votes
    1 Posts
    4 Views
    No one has replied
  • entered Cloudron.io email incorrect

    Solved
    8
    0 Votes
    8 Posts
    2k Views
    necrevistonnezrN
    @nebulon said in entered Cloudron.io email incorrect: @necrevistonnezr it is possible to change the cloudron.io account email, but only by us, since we haven't added the ui bits for that. Just drop an email at support@cloudron.io with your current email and the one you want to have it changed to and we will take care of that. Thanks, done.
  • Install wordpress app in folder

    2
    0 Votes
    2 Posts
    549 Views
    murgeroM
    Not at this time. Install the LAMP app and manually install Wordpress in a folder there.
  • 0 Votes
    8 Posts
    1k Views
    girishG
    Yes, there is no need to restart after that.
  • EXPIRED: Certificate 1 of 3 in chain

    Solved mail
    2
    1
    0 Votes
    2 Posts
    533 Views
    girishG
    @rfg This was a bug in our previous version. You can fix this by going to services -> mail -> restart. You have to do this only once, future certificates will be setup correctly.
  • Backup fails - "task 475 crashed with code null and signal SIGABRT"

    Solved
    10
    0 Votes
    10 Posts
    2k Views
    girishG
    @necrevistonnezr Thanks for helping debug this further! For the rest: The issue is that there are a large number of files (> 400k) getting backed up and the syncer code is running out of memory since it loads all those filenames in memory. I will get this fixed in the next version. For now, disable automatic backups for nextcloud.
  • I can't install any app,it always show *pending *

    Solved
    2
    2
    0 Votes
    2 Posts
    501 Views
    nebulonN
    Hi there, if you haven't already rebooted the server in an attempt to restart the addon services freshly, maybe you can try that, otherwise can you enable remote SSH https://cloudron.io/documentation/support/#remote-support and send us an email with your Cloudron domain to support@cloudron.io then we can take a look.
  • Error uploading large dataset

    Solved
    6
    0 Votes
    6 Posts
    1k Views
    girishG
    @RoboMod Are you able to ping me on our chat so we can debug this together?
  • Fresh install app installs failing

    Solved
    8
    0 Votes
    8 Posts
    1k Views
    nebulonN
    Hi, can you try to run curl -v https://registry-1.docker.io/v2/ from that server? It should return a 401 Unauthorized status code if the connection as such succeeds. If this this works, can you try reinstalling the app, maybe there was a temporary issue with the connection. Otherwise is that server behind some firewall blocking connections to the docker registry?
  • Restore from Minio is not easy

    Solved
    6
    0 Votes
    6 Posts
    2k Views
    girishG
    This is fixed in 3.5.4